Island Pacific Privacy Policy

Information we collect

We collect information needed to operate the commerce platform, support tenants, and keep orders and storefronts working.

• Organization, store, warehouse, template, catalog, inventory, fulfillment, and storefront configuration data
• Account information such as names, email addresses, roles, login activity, and authentication records
• Order, cart, payment status, delivery, pickup, shipping, return, refund, loyalty, rewards, and points records
• Messages, form submissions, support requests, communication templates, email delivery logs, and related operational records
• Device, cookie, analytics, security, fraud-prevention, and basic usage information

How we use information

We use information to provide, maintain, secure, and improve the platform and the storefront services used by tenant organizations.

• Operate stores, warehouses, templates, orders, fulfillment, communications, analytics, and loyalty features
• Authenticate users, enforce roles, prevent abuse, investigate security issues, and protect platform reliability
• Send transactional messages, support responses, product notices, billing notices, and service updates
• Improve platform performance, reporting, merchandising tools, fulfillment workflows, and customer support

SMS and mobile messaging privacy

When users provide a mobile phone number or consent to receive SMS messages from Island Pacific, we use that information to send account, verification, password reset, support, order, appointment, reservation, and other service-related messages requested by the user or needed to operate the platform.

• SMS opt-in data, mobile numbers, and messaging consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes
• All categories of information sharing described in this policy exclude text messaging originator opt-in data and consent, except with service providers that help deliver or support the messaging service
• Service providers that support messaging, hosting, customer service, fraud prevention, security, or platform operations may process mobile messaging information only as needed to provide those services

Tenant shopper data

Shopper data tied to a tenant storefront is used to operate services for that tenant and the order experience. Island Pacific does not use tenant shopper data to independently market unrelated platform marketplace opportunities to those shoppers unless there is a lawful basis and any required consent.

• Tenant organizations remain responsible for their own storefront legal pages and customer-facing promises
• We may process shopper data as a platform provider to fulfill orders, support accounts, send communications, and run loyalty or points features
• We may contact organization admins, store users, or operators about support, product updates, billing, and optional marketplace or cluster opportunities

How information may be shared

We share information only as needed to run the platform, comply with law, protect users, or support legitimate business operations.

• With payment, email, hosting, analytics, shipping, delivery, support, fraud-prevention, and other service providers
• With tenant organizations and authorized users for their own orders, storefronts, operations, reports, and support needs
• With legal authorities, professional advisers, or successors where required by law, safety, financing, merger, acquisition, or sale of assets

Choices and requests

Depending on location and relationship to the platform, users may have rights to access, correct, delete, or opt out of certain uses of personal information.

• Tenant shoppers may contact the storefront or platform support for account and order privacy requests
• Store and platform users may update account details or contact support for access and correction requests
• Cookie and browser settings may be used to limit certain optional analytics or advertising technologies

Security and retention

We use administrative, technical, and operational safeguards designed to protect information. We retain information for as long as needed to provide the platform, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Updates

We may update this Privacy Policy from time to time. Updated versions are effective when posted unless a different effective date is stated.