Island Pacific Terms of Use

Using the platform

Users must access the platform lawfully, provide accurate information, and use accounts only for authorized business or shopper purposes.

• Keep account credentials secure and do not share access outside authorized roles
• Do not interfere with platform security, availability, performance, data, or other users
• Do not upload unlawful, infringing, abusive, misleading, or harmful content

Tenant storefronts and orders

Tenant organizations control their storefront operations, products, prices, availability, policies, and customer-facing promises unless otherwise stated by the platform.

• Orders may be limited, modified, cancelled, refunded, or adjusted because of inventory, pricing, fraud, serviceability, or operational issues
• Pickup, delivery, shipping, tax, deposit, reward, refund, and availability details may vary by tenant, store, warehouse, and order
• Tenant legal pages remain the primary customer-facing policies for each tenant storefront

SMS messaging terms

Island Pacific may send SMS messages for account verification, password resets, support, order updates, appointment or reservation updates, platform notifications, and related service communications.

• Message frequency varies based on account activity, user requests, orders, appointments, reservations, support conversations, and platform notifications
• Message and data rates may apply, depending on your mobile carrier and plan
• Users may opt out of SMS messages at any time by replying STOP
• Users may reply HELP for help or contact platform support at aljuberimohamed@yahoo.com
• Consent to receive SMS messages is not required to purchase goods or services where applicable
• Carriers are not liable for delayed or undelivered messages
• The platform Privacy Policy explains how SMS opt-in data, mobile numbers, and messaging consent are handled

Rewards and points

Rewards and points are organization-based platform features and are not cash, stored value, gift cards, or transferable property.

• Points are issued under the organization rules tied to each eligible order or connected-store order portion
• Connected providers, vendors, kitchens, warehouses, and fulfillment partners may issue points for their own eligible order portion, while redemption remains limited to claimed points for that organization
• Points may be adjusted, reversed, limited, suspended, or cancelled for returns, cancellations, suspected fraud, abuse, technical errors, program changes, or legal requirements

Platform operations

Island Pacific may update, suspend, limit, or discontinue platform features where needed for security, reliability, compliance, product changes, or business operations.

Disclaimers and liability

The platform is provided on an as-available basis except as required by law or a written agreement. To the fullest extent allowed by law, implied warranties are disclaimed and liability for indirect, incidental, special, consequential, or punitive damages is limited.

Changes to these terms

We may revise these Terms of Use from time to time. Continued use of the platform after updates are posted means the revised terms apply.